Hampstead Aerials & Satellites

Dish faults

Satellite dish repairs and realignment

"No satellite signal is being received" almost always has a mundane cause: a dish nudged out of aim, an LNB that has finally let water in, or a connector quietly corroding behind the bracket. We test the whole chain and repair it in one visit wherever possible.

  • Fault traced end to end
  • LNBs and cable carried in the van
  • Realigned to the metered peak
Engineer replacing the LNB and coaxial cable on a black satellite dish during a repair

North & North West London

Where satellite faults actually come from

A dish only needs to move a fraction of a degree to lose lock, and London wind, slipping wall plugs and even a ladder resting against the bracket will do it. Realignment on a meter fixes a large share of the calls we take, and it costs a fraction of a new system.

The next most common failure is the LNB on the arm. They are cheap parts living in a hostile spot, and once moisture gets into the horn you'll see rain fade, missing transponders or a total loss on one tuner only. Cable faults follow close behind: an unsealed F-connector wicks water down the coax and corrodes it from the inside.

We test signal and quality at the dish, at the wall plate and at the receiver, so the fault is identified rather than guessed at. If the honest answer is that a twenty-year-old dish and its rusted bracket should be replaced, we'll tell you that with the readings to back it up.

What the job includes

Satellite faults we fix

Dish knocked out of aim

Realigned and peaked on a meter, with the bracket re-fixed into sound masonry if it has worked loose.

Failed LNB

Tested under load and replaced with the correct single, twin or quad type for your setup.

Rain fade

Marginal margin diagnosed and corrected — often alignment or dish size rather than a receiver fault.

Water in the cable

Corroded runs and connectors cut back, remade and sealed so the fault doesn't return next winter.

One room out

Single-tuner losses traced through multiswitches, splitters and wall plates.

Storm damage

Loose, hanging or fallen dishes made safe, then repaired or replaced as the condition warrants.

How it works

Satellite repairs: from your first message to a finished job

  1. 01

    Describe the message

    The exact on-screen error and which rooms are affected tell us a lot before we arrive.

  2. 02

    Test the chain

    Receiver, wall plate, cable, LNB and dish, in that order, with a meter.

  3. 03

    Repair

    Realignment, LNB swap, connector remake or bracket refit — usually same visit.

  4. 04

    Prove it

    Transponder readings taken after the fix and shown to you before we leave.

Questions we get asked

Satellite repairs — the details

My dish looks fine — can it still be out of alignment?

Easily. A movement too small to notice from the ground is enough to lose lock, which is why we meter rather than eyeball it.

Why do I lose the picture in heavy rain?

Rain fade means the system has no margin. Correct alignment, a healthy LNB or a slightly larger dish normally restores enough headroom to ride out a downpour.

Is it cheaper to repair or replace?

Repair, most of the time. We only recommend replacement when the dish, bracket or cable is genuinely at the end of its life.

Do you work on any satellite equipment?

We work on the dish, LNB, cabling and distribution regardless of brand. We can also test and swap standard receivers, though subscription accounts stay between you and the provider.

Can you take down an unused dish?

Yes — we remove redundant dishes and brackets and make the fixings good, which is often requested before a sale or a redecoration.

Free advice, no obligation

Tell us about the satellite repairs you need.

Speak to an engineer on WhatsApp — Mon–Sat 8am–8pm, Sun 9am–5pm. We cover North & North West London and most jobs are finished in a single visit.

WhatsApp for immediate help